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Collections
- Channel Sync 12 articles
- Cost Layers 13 articles
- EDI 1 article
How to Set Up SKUs for EDI Trading Partners in Luminous
- EDI Documents Report 2 articles
All things EDI related
- Glossary 2 articles
Learn the terms used in Luminous!
- Integrations 14 articles
Tips and tricks to help your app integration set up
- Inventory 82 articles
SKUs, Purchase Orders, Receiving, Assembly, etc.
- Inventory Management 4 articles
Learn how to maintain accurate inventory numbers
- Luminous Updates 31 articles
Fin AI is not able to access the posts or emails we use to update clients on new features, so this collection will be used to add these updates as a post, allowing Fin AI to update clients as well
- Manage 10 articles
Suppliers, Staff, Locations, Channels, Templates, etc.
- Overall Usage/Setup 41 articles
Learn how to use the system overall
- PO Costs & Landed Cost 11 articles
Extra costs, cost rules, allocation methods, and landed cost — adding freight, duty, and component costs to POs, shipments, and receipts, and understanding how they flow into inventory value.
- Purchasing 23 articles
Learn about the purchasing process/purchase orders in Luminous
- QuickBooks Online 8 articles
QBO
- Receiving 1 article
Receiving POs, receiving reports, etc.
- Reports 4 articles
Reports, Lot Tracking, Accounting, etc.
- Sales 6 articles
CRM, Invoices, Pricing, etc.
- Sales/CRM/Invoicing 46 articles
Sales Orders, CRM, etc.
- Shipping 28 articles
Purgatory, Sales Orders, Picklists, etc.
- SOP's for Ecommerce Ops 19 articles
Standard Operating Procedures for Brands Using Luminous
- Source Default Category 0 articles
Folders without Categories
- System Settings 14 articles
PO, Inventory, Payment Terms, Approval Rules, Notifications, etc.
- Tools 11 articles
Imports and Warehouse Mobile App
- Unit of Measure 1 article
Unit of Measure
- Work Orders: Admin Setup 9 articles
Admin configuration for Work Orders — BOMs, supply methods, suppliers, cost rules, vendors, and 3PL setup.
- Work Orders: FAQ & Troubleshooting 23 articles
Common questions and troubleshooting for the Luminous Work Orders module.
- Work Orders: Getting Started 18 articles
Plan co-manufactured production from raw materials through assembly to shipment with the Luminous Work Orders module.
- Work Orders: Setup from Scratch 9 articles
A guided, ground-zero onboarding path for brand-new customers: set up your Work Orders data in the recommended order, then run your first production run. Based on the Luminous Work Orders training flow.
Recently updated
- Inventory Forecasting & Planning Report - User Guide
- How do I connect Faire to Luminous so Faire orders come in and tracking goes back?
- How do I release only the covered backorder lines, or create POs for the shortfall, from the coverage panel?
- How do I include a SKU's current Landed Cost in an Inventory Stocks data export?
- How do I complete part of an assembly order (complete a batch)?
- How do I update an existing Sales Order Grid preset with my current column layout?
- Why was no fulfillment order created for my sales order?
- What do the transfer order statuses (Shipped, In Transit, Received) mean?
- How do I set default transfer settings for a pair of warehouses (Transfer Routes)?
- How do I sync Shopify metafields with Luminous custom fields?
More articles
- Accounting Performance Dashboard: How to Review Month-End Performance
- Assembly & Disassembly Order forms: Lot column, zero-stock component lines, and stock warnings — what changed and how to use it
- Can a Non-Inventory SKU be added as a kit component, and how does it affect kit availability calculations?
- Can a supplier access all their purchase orders with one portal link, or only the one they were emailed about?
- Can I ask the AI agent a question directly from the search bar?
- Can I customize the sidebar menu for each staff role, and how do role permissions affect which menu items are shown?
- Can I edit line items on a sales order that has already partially shipped?
- Can I log production after a work order step has already hit its planned quantity?
- Can I search for a Bill of Materials (BOM) before selecting a SKU on an Assembly or Disassembly Order?
- Can two warehouse groups pull stock from the same external warehouse location?
- Choose a Warehouse Group When Restocking Returned Items
- COGS Reports in Luminous
- Conditional content and fallbacks in invoice & document templates
- Design a Warehouse Layout Using the Layout Designer
- Do bills automatically reconcile against receipts when created, and how does bill reconciliation work?
- Does a Shopify product's 'draft' status block the Luminous stock push, and does re-linking to a new SKU fix it?
- Does a warehouse group need to be associated with a channel to create inventory transfers, and how do I configure this?
- Does Luminous integrate with WordPress or WooCommerce, and what other platforms does it support?
- Does the emailed Sales Report export include my active filters and date range?
- Edit the "Allow Auto Fulfill" Setting on Sales Order Line Items
- Export and Update Products Across All Channels in One Upload
- Export Packing Slips Using Document Templates
- Freightview Integration with Luminous
- How and when does Luminous sync invoices to QuickBooks — what conditions trigger the sync?
- How are multiple tracking numbers handled for split shipments or multi-package orders in Luminous?
- How are the Stock Snapshot report's Start and End Average Unit Cost calculated?
- How can I test the supplier portal experience myself before sending a live link to a real supplier?
- How do additional costs (shipping, customs, duties) on a Purchase Order or Receiving Report affect inventory valuation and COGS?
- How do Assembly Orders work — Auto Split, component reservation, and adding a BOM to a SKU?
- How do automation rules and their trigger conditions work in Luminous, and why might an automation rule never fire?
- How do bill payments, prepayments, and vendor credits sync to QuickBooks from Luminous?
- How do Bills of Materials (BOMs) and assembly orders work in Luminous?
- How do BOMs and assembly orders work in Luminous, including handling leftover or excess materials from production?
- How do BOMs work?
- How do BOMs work?
- How do BOMs work?
- How do BOMs work?
- How do BOMs work?
- How do component reservations work when an assembly order moves to Issued status, and can they be manually overridden?
- How do cost layers and FIFO costing work in Luminous, and how do I rebuild cost layers?
- How do costs added to a Purchase Order or Receiving Report after receiving affect inventory valuation and COGS?
- How do Drive file versions, Trash and restore work?
- How do fulfillment orders work in Luminous, and how do I create, push, bulk-push, or remove them from sales orders?
- How do Fulfillment Orders work, and how do I create and confirm one from a Sales Order?
- How do fulfillment orders work, and how do I create and confirm one from a sales order?
- How do I @mention a teammate in a message or note so they get notified?
- How do I access the Micro Apps gallery in Luminous?
- How do I add a "Request wholesale access" link to my B2B sign-in page?
- How do I add a default service fee to a Bill of Materials (BOM) in the Work Order module?
- How do I add a line item to an existing sales order?
- How do I add a note to a manual stock update in the Warehouse Mobile App?
- How do I add a note when updating stock from the Warehouse Mobile App?
- How do I add a prepayment as a percentage of the PO amount?
- How do I add a vendor discount line to a bill?
- How do I add additional (landed) costs to purchase orders when bulk importing, and where do I view cost columns on PO line items?
- How do I add or configure a WMS integration (such as Extensiv or CartonCloud) in Luminous?
- How do I add or edit carrier shipping account numbers on an existing CRM company record?
- How do I add or manage lot numbers in Luminous to track shelf life on inventory?
- How do I add or remove a payment method for my Luminous subscription?
- How do I add or remove component rows on a Work Order or Assembly Order?
- How do I add or remove SKUs across multiple B2B Product Templates at once?
- How do I add or update permissions for my Shopify integration in Luminous?
- How do I add or view additional costs (e.g., freight, duties) on Purchase Orders, including when bulk importing?
- How do I add selected PO line items to an existing shipment?
- How do I add variant lines to a Purchase Order using a Distribution Grid?
- How do I allocate a sales order's lines to a supply source using the Allocation Planner?
- How do I allow partial order fulfillment for a single sales channel?
- How do I apply a deposit or prepayment to a bill in Luminous?
- How do I apply a prepayment directly from a bill?
- How do I apply taxes other than sales tax (e.g., additional taxes or duties) to items?
- How do I assign a Grid Template to a master SKU?
- How do I assign a lot number to a purchase order line item?
- How do I assign or change a distribution template on a master SKU via the External API?
- How do I assign or change a lot number on a purchase order line item?
- How do I attach Drive files to sales orders, products and purchase order emails, and what does Luminous file automatically?
- How do I attach files to a sales order?
- How do I automatically add an overage percentage to purchase quantities for production loss?
- How do I automatically complete a purchase order when it is fully received?
- How do I automatically create a picklist when all assembly orders for a sales order are completed?
- How do I automatically populate product custom fields (e.g. MasterSku, StyleName) at creation via the Unified Importer?
- How do I automatically remove SKUs from a bin when their on-hand reaches zero?
- How do I automatically tag or complete a purchase order when its bills are paid and it is fully received?
- How do I build a PO shipment from the line-items grid?
- How do I build an inbound shipment from multiple PO line items at once?
- How do I bulk import or export cost rules from a spreadsheet?
- How do I bulk update or export cost layer data across multiple SKUs in Luminous?
- How do I bulk update the Default Receiving Bin for multiple SKUs?
- How do I bulk-attach BOMs to many SKUs at once — from the SKU list or via the External API?
- How do I bulk-update cost layer and landed cost data across multiple SKUs using an import?
- How do I bulk-update integration product mappings via CSV when a row would move warehouse stock?
- How do I cancel an order (including one already sent to ShipStation) and its pick lists in Luminous?
- How do I cancel or void a purchase order in Luminous?
- How do I capture a lot number when reporting production on a work order?
- How do I cascade pricing and shipping dimensions from a master SKU to its variants?
- How do I cascade pricing, custom fields, and tags from a master SKU to its variants?
- How do I chain automation actions together so a later step can use results from an earlier one?
- How do I change a product's base (tracking) unit of measure, such as ounces to pounds, when the item already has stock on hand?
- How do I change the prefix on purchase order numbers synced to QuickBooks (e.g., from "Lum" to a custom prefix)?
- How do I change the shipping speed on an Amazon MCF fulfillment order that was rejected, and re-push it?
- How do I check whether a bill, payment, or credit synced to QuickBooks and retry a failed sync?
- How do I choose a template when exporting an Assembly Order or Disassembly Order to PDF?
- How do I choose the right completion trigger for a work order?
- How do I choose which lines to include when creating a bill from a receiving report?
- How do I choose which lot to deduct when shipping a transfer order?
- How do I classify and separately bill freight, duty, and service charges from a receiving report?
- How do I clear out or clean up orders stuck in Purgatory without affecting my current inventory?
- How do I clone (duplicate) a Production Run?
- How do I close a period using the Close the Books wizard?
- How do I close a Purchase Order that was received within an acceptable over- or under-quantity?
- How do I close or auto-close FBA transfer lines that Amazon short-received?
- How do I close or reopen several PO shipments at once, and see who changed them?
- How do I close out a transfer order, add freight costs as extra costs, and fully receive it?
- How do I combine fulfillment orders going to the same address from the Fulfillment Orders page?
- How do I combine multiple sales orders into a single shipment using the Ship Together action?
- How do I complete part of an assembly order (complete a batch)?
- How do I configure a default picking location for outbound orders, and what settings need to be verified before enabling it?
- How do I configure a warehouse as the ship-to location on a purchase order to enable inbound ASNs?
- How do I configure an EDI trading partner to map orders to an existing company account, and how do I manually reassign the company on a sales order?
- How do I configure an EDI trading partner to route incoming orders to an existing customer account instead of creating a new one?
- How do I configure an integration mapping with the new editor?
- How do I configure and manage warehouse group external location mappings (including remapping and disabling)?
- How do I configure and reorganize Stock Push channels and warehouse assignments in Luminous?
- How do I configure channel settings for split fulfillments, and how are multiple tracking numbers handled for multi-package orders?
- How do I configure EDI to map incoming orders to an existing customer record instead of creating duplicates?
- How do I configure end-of-day batch invoicing so freight costs appear on my QuickBooks invoices?
- How do I configure integration mappings so that tags on Luminous sales orders push correctly to the tags field in TrackStar?
- How do I configure the HubSpot integration with Luminous, including authorization steps, data flow triggers, and field mapping?
- How do I configure the Luminous–HubSpot integration, including authorization, where to connect, and how data maps between the two systems?
- How do I configure the Production Run Data export template?
- How do I configure which fulfillment order statuses count toward pending inventory?
- How do I configure which WMS fields count as Unfulfillable stock for a warehouse group?
- How do I connect Faire to Luminous so Faire orders come in and tracking goes back?
- How do I connect Luminous to ParcelPerform?
- How do I connect my Claude account to Luminous using the OAuth sign-in flow?
- How do I connect ParcelPerform as a carrier account and set up tracking webhooks?
- How do I control where a production run extra cost flows — to inventory cost, the document total, or both?
- How do I control whether Product Publishing to Shopify creates new products or only updates existing ones?
- How do I control whether Shopify returns restock, and which warehouse group they go to, for a single Shopify store?
- How do I control which columns appear in the Stock Snapshot Excel export?
- How do I control which sales channel orders are routed to a 3PL like ShipBob, and how do I set up kit/bundle SKUs so fulfillment orders are generated for the components?
- How do I correct a production entry I already logged?
- How do I correct a receiving-report line quantity via the External API?
- How do I correct extra costs on a shipment whose goods have already been received?
- How do I correct or reverse a mistake made when receiving a purchase order?
- How do I correct the arrival date on a posted transfer order?
- How do I create a new warehouse in Luminous?
- How do I create a Non-Inventory SKU?
- How do I create a Purchase Order in Luminous from start to finish?
- How do I create a Purchase Order in Luminous?
- How do I create a sales order and add or edit line items on an existing sales order?
- How do I create a sales order in Luminous?
- How do I create a split shipment on a purchase order, and how do multiple tracking numbers work for split or multi-package shipments?
- How do I create a vendor bill for freight, duty, or other charges that arrive separately from the goods invoice?
- How do I create a vendor bill linked to a Work order or production run?
- How do I create an Assembly Order, Purchase Order, or Transfer Order from the Orders tab?
- How do I create an Internal (in-house) Work Order?
- How do I create and confirm a fulfillment order from a sales order in Luminous, and what is the full API sequence for doing so?
- How do I create and confirm a fulfillment order from a sales order in Luminous?
- How do I create and confirm a fulfillment order from an existing sales order (including via API)?
- How do I create and confirm a fulfillment order from an existing sales order in Luminous, including the API request sequence?
- How do I create and edit multiple disassembly orders at once using the bulk disassembly grid?
- How do I create and manage API tokens for the Luminous External API?
- How do I create and manage channels and warehouse assignments in Luminous?
- How do I create and manage email templates for purchase orders and work orders?
- How do I create and manage Grid Templates in Settings?
- How do I create more than one invoice for a sales order as items are fulfilled?
- How do I create or edit a custom HTML template for a Purchase Order?
- How do I create or edit an estimate in a foreign currency?
- How do I create picklists from multiple sales orders, and how do the grouping options work (including combining orders into one picklist)?
- How do I create purchase orders and transfer orders from Materials Planning?
- How do I create work orders for many SKUs at once by uploading a CSV?
- How do I create, update, or delete custom field definitions via the External API?
- How do I create, update, post and push a transfer order to my WMS through the external API?
- How do I customize the sign-in page my B2B buyers see?
- How do I delete a unit of measure or unit class I don't use?
- How do I delete or clean up draft assembly orders, cancelled work orders and production runs, and how do I cancel orders and pick lists?
- How do I disable (or delay) the automatic EDI 856 ASN transmission when a shipment is created?
- How do I disable automatic ASN (EDI 856) transmission when a shipment is created?
- How do I drill into the source documents behind a GL journal line?
- How do I edit a line item's ordered quantity or unit cost without opening the purchase order?
- How do I edit a unit cost directly on a PO line item in the grid?
- How do I edit line items on a partially fulfilled or shipped sales order?
- How do I edit line items on a partially-fulfilled sales order?
- How do I edit or customize payment instructions and other text on invoice PDF templates?
- How do I edit or remove line items on a sales order that already has fulfillment orders?
- How do I edit order details (such as ship-by date) on a sales order, and how do I mass-update multiple orders at once?
- How do I edit the ordered quantity or unit cost on a PO line item directly in the grid?
- How do I edit the Standard Pallet package dimension template used in the Package Builder, and what is an SSCC?
- How do I email a purchase order or work order to a supplier from Luminous?
- How do I email purchase orders to suppliers using the new email composer?
- How do I enable the purchase-to-order (SO line pegging) feature for my account?
- How do I enable the Supplier Portal and what settings are required before I can send my first link?
- How do I enable unfulfillable stock tracking in Luminous?
- How do I enter an inventory adjustment for a past date so it counts in the correct accounting period?
- How do I enter or edit unit cost on a purchase order line item?
- How do I exclude a connection from Product Publishing?
- How do I export a GL support pack for an auditor?
- How do I export a production run to CSV or Excel?
- How do I export orders, fulfillment orders, or other data from Luminous?
- How do I export PO line items to Excel from the Line Items tab?
- How do I export the Invoice Aging summary (Channel/Client by aging bucket) to CSV?
- How do I export the Sales Report as a line-item email attachment?
- How do I filter a Sales Report by multiple order statuses and find the right report for open or in-progress orders?
- How do I filter global search results by type?
- How do I filter or segment COGS data by order type using the External API?
- How do I filter or sort the Forecasting report by Product Category or Sub-Category?
- How do I filter results on External API list endpoints using the field[operator]=value syntax?
- How do I filter sales reports by order status (including selecting multiple statuses) and find the right report for open wholesale orders?
- How do I filter Shipment Planning by more than one SKU at a time?
- How do I filter the Assembly Orders grid by SKU Category or Subcategory?
- How do I filter the Close the Books Stock Snapshot Summary by product category (for example, exclude Raw Materials)?
- How do I filter the Materials Planning table by production run, work order, or shortage?
- How do I filter the PO Line Items grid by parent PO attributes (status, supplier, tags, client, etc.)?
- How do I filter the Purchase Order line items grid by SKU, product name, or alternate SKU?
- How do I filter the Sales Orders grid to find orders that do NOT have a specific tag?
- How do I filter the SKUs grid and export only the filtered results to Excel — does the Export button respect active filters?
- How do I filter the Stocks grid by Category, Subcategory, or Supplier?
- How do I filter, read and update PO shipment and PO custom fields through the External API?
- How do I find all purchase orders for every variant of a product by searching the master SKU?
- How do I find and report on in-transit inventory in Luminous, and how do I reconcile it with third-party logistics reports?
- How do I find and use the Accounting Dashboard in Luminous?
- How do I find and work with draft product listings in the channel product mapping grid?
- How do I find out why a fulfillment order wasn't auto-generated for a sales order?
- How do I fix a completed assembly order with wrong produced or consumed quantities?
- How do I fix a ParcelPerform booking error saying the carrier reference does not exist?
- How do I fix a receiving quantity mismatch on a multi-PO shipment split?
- How do I fix SKUs with zero valuation or negative inventory quantities in Luminous?
- How do I fix SKUs with zero valuation or negative inventory quantities?
- How do I fulfill multiple orders at once (bulk fulfillment), including selecting a range of orders in the Fulfill Orders modal?
- How do I generate a report of channel-mapped SKUs with their available quantities?
- How do I generate an automation rule using AI?
- How do I get a list of account users through the External API?
- How do I get a list of my account's users from the External API?
- How do I get consumption (usage) per warehouse from the Luminous External API?
- How do I get correct tracking links for LTL freight carriers on Shopify?
- How do I get ShipBob (or another Trackstar WMS) tracking to come back sooner using additional shipped statuses?
- How do I handle excess raw materials left over after an assembly or WIP packaging order?
- How do I hide certain carriers from FreightView quotes for specific delivery states?
- How do I hold inbound receipts from my 3PL until the shipment is marked Received?
- How do I hold, release, cancel, or mark a fulfillment order as shipped via the External API?
- How do I import a remittance advice to create and apply multiple payments at once?
- How do I import historical invoices without pushing them to QuickBooks or Xero?
- How do I include a SKU's current Landed Cost in an Inventory Stocks data export?
- How do I include a supplier portal link in my own PO or work order automation email?
- How do I include payment terms, run custom fields, SKU categories, and produced-product details in a Production Run export template?
- How do I include stock that didn't come from a work order in Shipment Planning?
- How do I include variant option values when creating or updating products with variants via the External API?
- How do I interpret the Stock Lvl [Pulled] and Last Pushed columns on the channel product mapping page, and what should I monitor to confirm my channel sync is healthy?
- How do I investigate and fix phantom on-hand stock using the Action Center?
- How do I investigate and resolve order import failures and processing errors in Luminous?
- How do I investigate and resolve oversold inventory and SKU-level inventory discrepancies, and what does "Post as Shipment COGS" mean?
- How do I investigate and resolve oversold inventory quantities and discrepancies between Luminous and my warehouse or 3PL?
- How do I iterate over line items or map a field value to multiple fields in one automation rule?
- How do I know if Luminous will automatically email a contact when I give them B2B Portal access?
- How do I know if shipment extra costs were missing from my cost layers, and what should I do?
- How do I know which fulfillment orders appear in the 'Fulfillment orders not pushed' Action Center card?
- How do I link a prepayment to more than one purchase order?
- How do I list fulfillment order lines alphabetically by product name?
- How do I make a cost rule apply only to certain Incoterms or a PO custom field such as country of origin?
- How do I make Auto Split pull assembly components from a specific starting location?
- How do I make barcodes on my Custom HTML packing slip print more clearly?
- How do I make GET /sales-orders faster by leaving out nested products?
- How do I make Luminous follow Shopify's split fulfillment locations so inventory deducts from the right warehouse?
- How do I make planned work orders count against component availability?
- How do I make sure an inventory adjustment records the unit cost I enter?
- How do I make sure my bin location selection is saved on an Assembly or Disassembly Order?
- How do I manage sales order attachments through the External API?
- How do I mark a product as a Drop Ship Item in Luminous?
- How do I mark a SKU as taxable or non-taxable in Luminous?
- How do I move channel listings and alternate SKUs from an old SKU to its replacement (for example, when swapping a BOM for a kit)?
- How do I move or transfer inventory between warehouses in Luminous, and how do I receive a transfer order at the destination warehouse?
- How do I navigate to and use the Active Jobs view in Luminous?
- How do I page through large result sets returned by the External API?
- How do I partially update a supplier record via the External API?
- How do I perform a cost-layer import and bulk cost override for SKUs in Luminous?
- How do I perform bulk updates or exports of cost layer data across multiple SKUs?
- How do I perform bulk updates or exports of SKU and product data in Luminous?
- How do I pick a sales order while excluding a line item that doesn't have enough stock (partial pick)?
- How do I place purchase orders for multiple master SKUs at once using Bulk Order by Variant?
- How do I post an inventory adjustment with a past business date?
- How do I prepare my API tokens for permission enforcement on Companies, Contacts, and Invoices?
- How do I print or download a PDF for an invoice, estimate, return order, or credit memo?
- How do I print pallet labels when receiving a purchase order, and how do I give each pallet a unique barcode or pallet ID?
- How do I process a customer return and issue a refund in Luminous?
- How do I process customer returns and refunds in Luminous?
- How do I pull a bill back from QuickBooks Online after it synced?
- How do I pull the full change history for a product via the External API?
- How do I put a work order on hold and resume it?
- How do I re-open or reconfigure UPC/barcode auto-generation settings after initial setup?
- How do I re-push a PO or PO Shipment to the 3PL after it is already synced?
- How do I re-route an unfulfillable order item to a different warehouse?
- How do I re-run a stale cost-layer sync from the Close the Books checklist?
- How do I reactivate a deleted SKU from the SKU Archives?
- How do I read Amazon FBA inbound plans and reserved quantity breakdown from the External API?
- How do I read and set units per carton, cartons per pallet and units per pallet through the External API?
- How do I read PO line reconciliation figures (shipped, billed, remaining) from the External API?
- How do I read PO shipment custom fields (like Cargo Ready Date) from the External API?
- How do I read supplier custom fields from the External API?
- How do I receive a transfer order in Luminous?
- How do I receive components against a product that has more than one BOM (recipe)?
- How do I receive selected line items from the PO Line Items grid?
- How do I reconcile invoice money amounts from the External API?
- How do I record a payment on a foreign-currency invoice?
- How do I reference a product custom field inside the order lines loop of a custom PO print template?
- How do I reference sales order line-item custom fields in an automation rule?
- How do I refund a customer's original Stripe card payment from a Return/Refund Order?
- How do I reimport a sales order that was automatically ignored by an SKU ignore rule after I have removed the rule?
- How do I release only the covered backorder lines, or create POs for the shortfall, from the coverage panel?
- How do I remove a PO line item from a shipment?
- How do I remove or reverse a Purchase-to-Order allocation on a sales order line?
- How do I require all cycle counts to be blind counts?
- How do I require pick-bin stock before fulfillment orders auto-generate?
- How do I resolve a "Product Mappings Missing" error when pushing an inbound shipment to FBA or a 3PL?
- How do I resolve inventory quantity discrepancies between Luminous and external reporting or logistics platforms?
- How do I resolve receiving reports that have no associated bill in Luminous?
- How do I reverse (unallocate) a sales order line that has been pegged to a purchase order?
- How do I review a supplier's response to a purchase order and apply or decline their proposed changes?
- How do I review an order and its shipping rates before printing in Scan to Print?
- How do I review and adjust the packaging for a fulfillment order before printing a label?
- How do I review and approve or reject an extra cost (e.g. freight or handling) that a supplier has requested through the portal?
- How do I revoke a supplier's portal access for a purchase order, and what happens to any links already in their inbox?
- How do I run an incremental sync of sales orders using the export endpoint?
- How do I run cycle counts through the Luminous External API?
- How do I safely delete or replace a SKU that still has pending or open orders attached to it?
- How do I safely remap a product in the integration mapping grid, and what does the stock-move warning mean?
- How do I safely update a product via the External API without affecting its BOMs or other associations?
- How do I save and manage company defaults for Auto-create Package Structure?
- How do I save and reuse a form template for Work Orders or Production Runs?
- How do I save and update a view on the Work Orders and Assembly Orders grids?
- How do I save column view preferences and create custom saved views on grids (e.g., Fulfillment Orders, Work Orders)?
- How do I scope a cost rule to apply only to products with a specific HTS or HS tariff code?
- How do I search or filter receiving reports by a purchase order's alternate ID?
- How do I search or filter Sales Orders by SKU or line-item field values in the orders grid?
- How do I see and filter stock records by tag in the Stocks grid?
- How do I see and navigate linked orders on a Fulfillment Order detail page?
- How do I see when goods were last received against each purchase order?
- How do I see which low-stock SKUs I can build on the Forecasting report?
- How do I see which placeholders are available inside a loop when authoring an HTML template?
- How do I see who changed a SKU's details or cost, and when?
- How do I see who created a product and how it was created via the External API?
- How do I see who picked, packed or shipped an order through the External API?
- How do I send a supplier a portal link from a purchase order, and what does the supplier receive in their email?
- How do I send open-PO incoming quantity to Shopify's Incoming field (instead of sellable stock)?
- How do I set a default assembly bin for a SKU, and where does it apply?
- How do I set a default Assembly Order export template?
- How do I set a different PO number or notes for each style in a buy session?
- How do I set a maximum quantity that Luminous will publish to a sales channel?
- How do I set default transfer settings for a pair of warehouses (Transfer Routes)?
- How do I set or clear a purchase order line's lot via the External API?
- How do I set or edit expected ship and arrival dates on individual purchase order line items?
- How do I set tags, expiry dates and expiry reminders on Drive files?
- How do I set the default weight unit for the Print Labels panel?
- How do I set up a 2″ × 1″ barcode label using a Custom HTML packing slip template?
- How do I set up a 3PL warehouse in one step after connecting Trackstar?
- How do I set up a cost rule that applies only when a production run has a specific custom field value?
- How do I set up a custom inventory data export in Luminous, including scheduling recurring exports and filtering by tag or lot?
- How do I set up a daily EDI 846 inventory feed to a trading partner via Stock Push and SPS Commerce?
- How do I set up a Fulfilled by Merchant (FBM) integration in Luminous, and should I use the Trackstar or Trackstar Cart account type?
- How do I set up a Fulfilled-by-Merchant (FBM) integration in Luminous, and should I use the trackstar or trackstar_cart account type?
- How do I set up a Mirakl marketplace integration in Luminous?
- How do I set up a user account for a sales rep with limited permissions in Luminous?
- How do I set up ACH bill pay in Luminous?
- How do I set up an FBM channel using trackstar_cart, configure the stock push, and ensure kit inventory is pushed correctly?
- How do I set up and configure an FBM (Fulfilled by Merchant) channel using the trackstar_cart integration in Luminous?
- How do I set up and integrate sales channels in Luminous to sync orders and fulfillment?
- How do I set up and integrate sales channels in Luminous?
- How do I set up and manage print agents in Luminous?
- How do I set up automatic barcode generation for my SKUs?
- How do I set up automatic packaging inventory deduction from ShipStation shipments?
- How do I set up automatic scheduled catalog publishing for a channel?
- How do I set up bill line-type account mapping for QuickBooks?
- How do I set up default transfer routes between warehouses?
- How do I set up mapping in Luminous?
- How do I set up my carton catalog for cartonization?
- How do I set up price levels in Luminous when selling in units that differ from the base inventory unit (e.g. pairs vs. pieces)?
- How do I set up price levels in Luminous, and how do they interact with units of measure?
- How do I set up shipping method options for transfer orders on channels without an integration?
- How do I set up SKU match rules for purgatory auto-creation?
- How do I set up the Transit Time Matrix?
- How do I share a Drive file or folder with teammates or external people using a link?
- How do I share or bookmark a specific Purchase Orders tab?
- How do I ship and receive a transfer order, and what do the transfer statuses mean?
- How do I show a page counter (e.g. "1 of 4") on batch-printed packing slips?
- How do I show extra costs on a production run PDF export?
- How do I show text on a packing slip only when an order has a specific tag?
- How do I show the actual ship date on invoice PDFs and invoice HTML templates?
- How do I show the actual ship date on my packing slip templates?
- How do I sign in to Luminous with Google?
- How do I sign in to Luminous?
- How do I stop a cost rule from applying to a specific Production Run?
- How do I stop a staff member from receiving the built-in purchase order emails?
- How do I stop provider-internal transfers from appearing as inbound receipts in my warehouse group?
- How do I switch between Luminous workspaces without logging out?
- How do I switch the Sales Report to Line Item View before exporting?
- How do I sync or push products and stock between Luminous and Shopify, including Pull Products and single-product stock pushes?
- How do I sync Shopify metafields with Luminous custom fields?
- How do I tag assembly orders automatically when the whole sales order is built from assembly orders?
- How do I trace an auto-created Assembly or Disassembly Order back to its originating Sales Order?
- How do I transfer inventory between bin locations within the same warehouse (Instant Inventory Transfer), and how is that different from a Transfer Order between warehouses?
- How do I trigger an automation when a purchase order shipment is created or updated?
- How do I troubleshoot a print station or printer that is greyed out in the packing slip print dialog?
- How do I turn on and use lot syncing between Luminous and a 3PL/WMS (e.g., ShipHero via Trackstar)?
- How do I understand what happens to source-warehouse stock when I reconcile a transfer order to an existing inbound shipment?
- How do I undo "Use On-Hand" on a work order step so I can produce it?
- How do I unpush or delete a drop-ship fulfillment order?
- How do I unsync or unlink a purchase order from QuickBooks sync in Luminous?
- How do I update a SKU's cost in Luminous, and how do I bulk-export or update cost layer data across multiple SKUs?
- How do I update already-published product variants on Shopify from Luminous?
- How do I update an existing Sales Order Grid preset with my current column layout?
- How do I update or correct a warehouse address in Luminous?
- How do I update the notes on a fulfillment order?
- How do I upload a document from the supplier portal without knowing which order it belongs to?
- How do I upload files and whole folders to Drive, and what happens if a name already exists?
- How do I use Auto-create Package Structure to build case packs automatically?
- How do I use lot tracking through PickFlow's pick-and-pack API?
- How do I use the 'Require receipt before billing PO items' setting?
- How do I use the Action Center to investigate and resolve order processing errors and alerts?
- How do I use the Action Center to see and act on operations exceptions?
- How do I use the Action Center?
- How do I use the Allocation Planner to source a sales order from on-hand stock, an incoming purchase order, or a new purchase order?
- How do I use the Bin Location column in the cycle count variance export?
- How do I use the cursor-based export endpoints to download a full product or sales-order catalog from the External API?
- How do I use the Drive external API and what can API tokens access?
- How do I use the General Ledger page?
- How do I use the Lot Movement report?
- How do I use the new Help & Support widget?
- How do I use the new Purchase Orders Grid page?
- How do I use the new top navigation bar in Luminous?
- How do I use the period presets (This month / Last month) in Stock Snapshot and the drill-downs?
- How do I use the Product Publishing queue to push catalog updates to my channels?
- How do I use the received-not-billed (RNB) open-item register?
- How do I use the Transaction COGS Report — searching cost transactions and configuring the COGS recognition basis setting?
- How do I use the visual Workflow Builder to create or edit an automation rule?
- How do I use the warehouse locations import templates, and what do the SKU columns mean?
- How do I view allocated inventory on purchase orders and sales orders, and what does the 'Allocated' column show?
- How do I view and re-download a PDF that Luminous previously sent or exported?
- How do I view and resolve errors on a data import in Luminous?
- How do I view invoices, download PDFs, and pay outstanding balances for my Luminous subscription?
- How do I view purchase order received quantities and cost details per line item?
- How do I view the history and frozen snapshot for a past period close?
- How do I view which sales order lines are currently pegged to a purchase order line?
- How do I void a prepayment?
- How do I void or delete many invoices at once?
- How do I write dynamic values and date calculations in automation field-update actions?
- How do I write off and retire a product to non-inventory during period close?
- How do Kit SKUs work, how do I configure a channel to expand kits for fulfillment, and why is the Product Type locked after I create a SKU?
- How do kits work in Luminous, including purchasing a kit, receiving it and converting a SKU to a kit?
- How do PO shipments close automatically when fully received, and how do I change that?
- How do price levels work in Luminous, and what determines which price auto-fills when creating a sales order?
- How do sales channels work in Luminous and how do I set one up?
- How do sales channels work in Luminous, and how do I set one up or integrate it with a storefront?
- How do Sales Channels work in Luminous, and how do I set one up?
- How do sales channels work in Luminous, and how do I set up and configure a new channel integration?
- How do Sales Orders filters carry across the Orders, Line Items, and Backorders tabs?
- How do Shipping Service Mappings work, and how do I configure them?
- How do tags inherit from a Production Run to Work Orders and Assembly Orders?
- How do the scoped invoice permissions (company invoices, assigned company invoices, invoices assigned to user) work, and which permission allows editing invoices?
- How do the Supplier Hub's 'Needs a decision' queue and 'All activity' inbox work, and what types of supplier activity appear there?
- How do transfer orders work in Luminous, and how do they connect to reconciliations, FBA, and WMS fulfillment channels?
- How do transfer orders work, and does a warehouse group need to be associated with a channel to create a transfer?
- How do you create and confirm a fulfillment order from an existing sales order in Luminous?
- How do you disable automatic ASN (EDI 856) sending when a shipment is created in Luminous?
- How does a cost layer rebuild update the cost of my assembled finished goods?
- How does an ACH bill payment work after I submit it — what are the statuses and when does the vendor receive funds?
- How does authentication work for the Luminous External API, and what headers are required?
- How does bulk assembly auto-fill the location field, and can I override it?
- How does cost allocation for freight and duties work on purchase orders, and how do I perform bulk updates to cost layer data across multiple SKUs?
- How does kit and bundle inventory work in Luminous — how do I set up a bill of materials, and how is kit stock displayed on the Stocks page?
- How does Luminous assign a bin location and lot to a restocked return line?
- How does Luminous automatically choose a shipping box for each fulfillment order?
- How does Luminous automatically fulfill a pegged sales order when the purchase order is received?
- How does Luminous automatically pull product photos from Shopify?
- How does Luminous automatically recover fulfillment orders that were never created?
- How does Luminous calculate the Original ETA on a purchase order?
- How does Luminous determine the invoice date when creating an invoice from a shipped sales order, and how does this affect QuickBooks sync?
- How does Luminous generate and store tracking numbers when printing labels for a multi-package shipment?
- How does Luminous handle on-hand inventory for a transfer order when the source warehouse is managed by a connected WMS?
- How does Luminous handle return labels synced from ShipStation?
- How does Luminous handle Shopify rate limits during a stock sync, and why might a sync cycle take longer than expected?
- How does Luminous prevent over-invoicing when the same order ships in multiple packages?
- How does Luminous push multiple tracking numbers to Shopify when an order ships in more than one package?
- How does Luminous record and display tracking numbers for sales orders that were merged into a single fulfillment order shipment?
- How does Luminous sync product data from TrackStar, and are zero-stock SKUs included?
- How does Luminous sync stock quantities to Shopify, and what controls whether incoming (open-PO) quantity is pushed to Shopify as available inventory?
- How does Luminous update inventory when a Shopify or Redo return is received for an already-shipped order?
- How does order allocation work for sales channel orders with future ship dates?
- How does period locking protect closed accounting periods, and what does it block?
- How does QuickBooks account mapping work in Luminous, including customer account mapping and per-channel income account mapping?
- How does splitting a fulfillment order by estimated ship date affect tracking numbers — does each split order get its own tracking?
- How does the "Send Shipping as a Line Item" setting in the QuickBooks integration work?
- How does the 'Basis' setting on a Bill of Materials work, and what is the difference between Planned and Actual?
- How does the 'Hold Order' automation action work — does the hold auto-release, what status does the order move to, and can a user release it early?
- How does the 'Include substitutes' toggle affect shortage calculations on Work Orders and Production Batches?
- How does the 'Ship Complete' option in the Allocation Planner work, and when should I use it?
- How does the 'Skip on-hand deduction for past ship dates' feature work?
- How does the Authorize.net invoice payment link work, how do I enable the credit card payment form in the B2B portal, and who sends the payment confirmation email to the customer?
- How does the Authorize.net invoice payment link work, where do payment confirmation emails come from, and how do I enable the B2B portal credit card form?
- How does the Auto Split feature work in Assembly Orders, and how are component inventory reservations handled when an Assembly Order moves to Issued status?
- How does the Auto Split feature work in Assembly Orders, and when should I use it?
- How does the Bills page decide which bills appear under "Due Soon", how are the Due This Week / Due This Month counters calculated, and what is the Obligations tab?
- How does the carton catalog work, and how do I use it to track box/packaging inventory?
- How does the close-the-books report work in Luminous?
- How does the invoice-first workflow affect fulfillment order creation, and why might lot numbers be missing on auto-generated fulfillment order lines?
- How does the Luminous AI assistant know what page I am on?
- How does the On-Hand supply method work for sub-assembly components in a Work Order BOM?
- How does the purchase order approval workflow function when POs are created via the Luminous API, and what is required to trigger the approval chain?
- How does the Ramp bill-pay integration work, and how do I request a prepayment through it?
- How does the Shopify integration work, and how do I manually sync inventory updates from Luminous to Shopify?
- How does the Supplier Portal acknowledgment link get into the PO email, and why does my template show "[PO Acknowledgment Link]" as literal text?
- How does the supplier portal's automatic document reading work, and what settings control it?
- How does the Warehouse Mobile App handle lot-tracked SKUs during a location scan?
- How does unit of measure flow from an EDI purchase order (850) to the invoice (810) and shipping notice (856)?
- How is kit inventory availability calculated, and why might a kit push zero to a sales channel even when component stock is available?
- How Order Consolidation Works With Fulfillment Priority Lists
- How to Configure Invoice Settings for a Sales Channel
- How to Import GTINs into Luminous
- How to Manually Trigger Automations for Orders
- How to Set Up and Use the Go Live Health Check Monitor
- How to Set Up QuickBooks Revenue Account Mapping in Luminous
- I clicked Export on the Sales Report but never received the email — what should I check?
- Location-Based Routing for Order Fulfilment
- My ParcelPerform label says it is pending with no label file — what should I do?
- New Order Cancellation Features in Luminous
- Reports: Resolve Financial vs Physical Count Discrepancies
- Save and Reuse Filters & Column Views in Fulfillment Orders
- Understanding the New Settings Layout in Luminous
- View SKU Available Quantity Over Time
- Viewing EDI File Status from the Sales Order Grid
- What allocation method is used when I leave a landed cost line blank on a receiving report?
- What are 'zero cost sale items' in the Close the Books report, and how do I resolve them?
- What are Channels in Luminous and how do they work?
- What are non-inventory items in Luminous, and what are common examples used on purchase orders?
- What are the hardware and device requirements for the Warehouse Mobile App (supported tablets/phones, OS, browser, camera vs. external barcode scanner)?
- What are the Work Order and Assembly Order supply methods on a work order BOM line, and how do I choose the right one for multi-tier in-house builds?
- What can a supplier do from their portal link without creating a Luminous account?
- What columns are included in the Sales Report CSV email attachment?
- What cost fields are available on PO line items, and how do I include costs when bulk-importing purchase orders?
- What date-range filters and data refresh schedule apply to Luminous sales reports?
- What do "System Repair" and "Operator Cost Change" mean in the cost layer change history?
- What do 401, 403, and 422 error responses from the External API mean, and how do I resolve them?
- What do the different order statuses mean in Luminous, and how do I handle order processing errors and alerts?
- What do the fulfillment order status buckets mean, and what triggers each one?
- What do the Pick/Pack Status values on the Sales Orders grid mean (Not Created, Created, Picking In-Progress, Packing, Completed, Not Enough Stocks)?
- What do the Pick/Pack Status values on the Sales Orders grid mean (Not Created, Picklist Created, Packed, Not Enough Stock)?
- What do the PO Receipt Status values (Pending Receipt, Partially Received, Received) mean, and where can I see them?
- What do the row colors in Shared Components mean — blue vs. red highlights?
- What do the row colors in the Shared Components table mean on a production run?
- What do the row highlight colors mean in the Shared Components table on a Production Run?
- What do the transfer order statuses (Shipped, In Transit, Received) mean?
- What does "Allocate from Incoming" mean on a production run, and how do I unallocate it?
- What does 'Shipped orders have inventory qty logs' mean in Close the Books, and how do I fix flagged shipments?
- What does a "Pending" status mean for a return order synced from Shopify?
- What does a 'Get Orders delayed' warning on the Channels page mean, and how do I diagnose it?
- What does the amber row highlight mean in the In-Transit report's By Order view?
- What Drive permissions can I grant in the role editor?
- What happens to my channel's stock levels after I change its warehouse group?
- What happens to my scanned items if I leave Scan to Receive before submitting?
- What happens to prepayments when I delete a purchase order?
- What happens to sales orders mapped to an Product if I archive or delete that product?
- What happens when a supplier uploads a packing list through their portal link?
- What happens when I switch my Costing Type from FIFO to Weighted Average, and how do I make the change safely?
- What happens when I try to receive a PO line for a product that has been archived?
- What information shows on a product result in global search?
- What inventory and cost-of-goods entries does Luminous post to the General Ledger automatically?
- What is a 'Preorder' allocation and how does it affect fulfillment of a sales order line?
- What is a master tracking number in a FedEx multi-piece shipment, and how does it differ from the individual package tracking numbers?
- What is Buffer Quantity and how does it affect inventory management?
- What is Luminous Drive and how do I find, browse and organize files in it?
- What is period lock enforcement, and does closing the books block edits to prior periods?
- What is the Action Center and what does each queue track?
- What is the API request sequence to create and confirm a fulfillment order from an existing sales order in Luminous?
- What is the Available + Incoming Quantity column on the Stocks grid, and how do I use it?
- What is the difference between a Draft and Active purchase order, and how do I use the grid buy (bulk order by variant) to create POs?
- What is the difference between a stock push buffer and a Max Push Quantity, and how do they interact?
- What is the difference between exporting the Sales Report as CSV versus PDF?
- What is the difference between Inbound Shipments and Shipments in Luminous?
- What is the difference between the Stock Snapshot and Transaction COGS report, and why do they show different inventory cost values?
- What is the end-to-end workflow for completing a production run and receiving finished goods into the warehouse?
- What is the Product Substitutions feature on the SKU edit page, and how do product substitutes work in Luminous?
- What placeholder variables are available in Assembly Order HTML export templates?
- What placeholder variables are available in Purchase Order and Production Run export templates, and how do BOM components loop in a Production Run template?
- What placeholder variables are available in Sales Order document templates and Enhanced Email automation actions?
- What placeholder variables are available in Sales Order document templates, and how do I add a line-item unit price column?
- What placeholder variables are available in Sales Order document templates, and how do I add a unit price column to the line-item loop?
- What placeholders and loop structures are available in Production Run export templates (including BOM components)?
- What template variables are available in custom PO HTML print templates, and can I output a cost rule name on a line?
- What unit of measure does the PO line-item grid use, and what do 'Remaining to Ship' and 'Remaining to Receive' mean?
- When does Luminous automatically create a fulfillment order for a sales order line that was pegged to a purchase order?
- When I sync sales order changes to linked invoices, which invoices are updated?
- Where do I find my Stock Snapshot export after clicking Export?
- Where does Luminous get multi-currency FX exchange rates, and can I configure or override them?
- Where is the 'Show Credit-Card Form' toggle in the B2B Portal Settings Console, and why can't I see it?
- Which email address receives the exported Sales Report file?
- Which placeholder renders the line-item unit price in a Sales Order document template, and how do I add a price column?
- Which price does Luminous send to Shopify when I push a product, and what happens if no price is set?
- Which schema types and fields are available for inventory exports in Data Exports?
- Which SKUs appear in the Stock Snapshot report by default, and why might I see more rows than before?
- Which unit of measure appears on outbound EDI 856 and 810 line items?
- Why am I getting an error that says I cannot receive against a transfer order?
- Why am I getting an error when I try to change a SKU's type to Non-Inventory?
- Why am I getting an error when I try to edit or delete a bill that was posted to the GL?
- Why are fulfillment orders not being created after using the bulk creation tool, and how do I diagnose order processing errors?
- Why are my partially shipped EDI orders not sending an 856 (ASN), and how do I release them?
- Why are Unit Cost and Line Total now visible in the Line Items tab, and why does the shipping-cost icon on the PO list show a different amount?
- Why aren't fulfillment orders auto-generating for my sales orders, and how do I diagnose and resolve it?
- Why aren't fulfillment orders automatically created when stock becomes available, and how do I get them to generate?
- Why aren't my Authorize.net card payments appearing in QuickBooks, and how do I recover missing payments?
- Why can't I add inventory directly to a kit, and how is kit inventory managed in Luminous?
- Why can't I delete my invoice, and what should I do instead?
- Why can't I map Luminous order tags to the ShipStation tagIds field, and what should I use instead?
- Why can't I mark a cancelled sales order as shipped, and what should I do?
- Why can't I save a purchase order with a non-inventory product line?
- Why did a fulfillment order not generate after receiving stock for a purchase-to-order pegged sales order line?
- Why did a fulfillment order not get created when an order was posted, and will it be created automatically when the address arrives?
- Why did a ParcelPerform shipment push fail, and how do I fix it?
- Why did an order get stuck in purgatory or fail to generate a fulfillment order, and how do I resolve it?
- Why did fulfillment orders stop auto-generating for in-stock orders during a stock sync?
- Why did I get a warning when recording a vendor prepayment, and how do I proceed?
- Why did I see an "exceeds PO amount" warning when adding a prepayment?
- Why did Luminous not auto-generate any fulfillment orders for my sales order even though stock is available?
- Why did Luminous skip automatically creating an invoice when a shipment was recorded?
- Why did my channel stop pulling in new orders, and how do I identify and resume a paused order ingestion?
- Why did my COGS figures change for SKUs sold by the case or in multi-unit denominations?
- Why did my EDI invoice and 810 put all quantity on the first PO line when the same SKU appeared on multiple PO lines?
- Why did my Luminous tab reload by itself, or what does the "Update available" notification mean?
- Why did my number custom fields change from strings to numbers in the API or export?
- Why did my PO line's Received quantity or Line Status change after a recent update?
- Why did my PO show the wrong shipped or billed quantity when I use product-specific case sizes?
- Why did my sales channel stop importing orders, and how do I identify and clear an order-pull auto-pause?
- Why did the Received quantity change on my purchase order lines?
- Why did the Received quantity on a purchase order's detail page show 0 or a different number than the PO grid?
- Why did the Shipped or Billed quantity change on my purchase order lines?
- Why didn't my on-hand quantity update when a SKU was missing from the WMS feed?
- Why do I see duplicate estimates, purchase orders, or bills in QuickBooks after a Luminous sync?
- Why do I see multiple "Luminous Agent" API tokens in Settings > API Tokens, and can I safely delete them?
- Why do my date or timestamp filters on the External API return unexpected or missing records?
- Why do sales of Non-Inventory SKUs not appear in my SKU-level sales totals?
- Why do some Sales Order line-item columns disappear when the modal is narrow?
- Why do some SKUs show zero valuation and how do I fix it?
- Why do the Stock Snapshot period-total dollar figures now differ from what I saw before?
- Why do the units received in Luminous for an Amazon FBA shipment differ from the 'Units located' in Seller Central?
- Why does a fulfillment order show a 'ShipStation transient failure' note, and do I need to do anything?
- Why does a SKU show negative Available Quantity, and how do I resolve the oversold condition?
- Why does a warehouse show a different on-hand quantity than the 3PL (WMS) it is managed by?
- Why does clicking Export on the Sales Report send an email instead of downloading the file immediately?
- Why does inventory valuation differ between the Stock Snapshot report and the Transaction COGS report, and how do I reconcile discrepancies with external reporting tools?
- Why does Luminous show a 'Shopify product missing options' error when I try to publish new variants?
- Why does Luminous show a stock warning on Assembly Order component lines, and what should I do?
- Why does Luminous show different inventory than Flexport, and how do I fix it?
- Why does my Amazon FBM order (TrackStar Cart) not have a fulfillment order yet — and will it generate automatically?
- Why does my EDI 856 (ASN) show wrong quantities or 'PO line 1' on every line for orders with duplicate SKUs?
- Why does my sales channel (TikTok, Shopify, EDI, etc.) show a different available quantity than Luminous, and how do I investigate it?
- Why does my sales order show 'Awaiting Shipment' after the fulfillment order is marked shipped?
- Why does my Shopify order show only one tracking number when the shipment had multiple packages?
- Why does my substituted component quantity look wrong after I save and reopen an assembly order?
- Why does Shopify return a 422 'Option values provided for unknown option(s)' error when I add variants to a master SKU that was previously published without options?
- Why does Stock Snapshot say 'Building missing days' and what should I do?
- Why does Stock Snapshot show 'Preparing report data' and how does the range cache work?
- Why does the inventory quantity shown in Luminous differ from what is displayed on my sales channel (Shopify or Walmart)?
- Why does the Shipments page show 0 shipments, and how do I see all of them?
- Why doesn't clearing the Manufacturing Fee or Default Supply Method on a SKU save as blank?
- Why doesn't Get Order Updates pull a changed shipping address from Shopify, and how do I fix it?
- Why don't my kit SKUs appear in the Missed COGS tab of the Transaction COGS report?
- Why don't my kit SKUs appear in the zero-cost sale items check on Close the Books?
- Why is a fully-refunded Shopify order still showing as Pending in Luminous?
- Why is a line item that was removed on my sales channel still showing in Luminous after a sync?
- Why is an order line my marketplace channel cancelled still open in Luminous — and how do I get those cancellations to sync automatically?
- Why is inventory stock not pushing to my sales channel, and how do I identify and clear channel push failures?
- Why is Luminous not pushing my fulfillment order to the warehouse when the sales order is on hold?
- Why is my fulfillment order stuck in Error or Action Required, and how do I fix push and unpush failures?
- Why is my order stuck in the wrong status after shipping, and how do I investigate and correct it?
- Why is my Shopify product publish blocked with a 'missing option values' error, and how do I fix it?
- Why is the lot field already filled in when I open the receiving form for a purchase order?
- Why is the Manufacturing Fee on my Assembly Order showing a wildly wrong amount after I edit the planned quantity?
- Why is tracking information not syncing from Luminous to my marketplace or sales channel, and how do I fix it?
- Why isn't an order I updated in Shopify updating in Luminous, and how do I get it to sync?
- Why isn't tracking information syncing from Luminous to my marketplace (Shopify, Walmart, and others)?
- Why isn't tracking information syncing to my marketplace (Shopify, Walmart, Portless), and how do I configure tracking push mappings to fix it?
- Why was no EDI 856 (ASN) or 810 (invoice) sent for a cancelled order?
- Why was no fulfillment order created for my sales order?
- Why were COGS figures overstated for case-packed or UOM-converted SKUs, and how do I get them corrected?