There is no self-serve "unsync" button
Luminous does not currently include a button or menu action to remove the QuickBooks link from a synced purchase order. Once a PO is successfully pushed to QuickBooks Online, Luminous stores the QuickBooks document ID internally so that future sync events update the existing QuickBooks record rather than creating a duplicate.
Removing that stored link requires a manual adjustment by Luminous Support.
How the sync link works
Every purchase order in Luminous can show one of three sync statuses in the Sync Status column on the Purchase Orders list:
| Status shown | What it means |
|---|---|
| Awaiting sync | The PO has never been pushed to QuickBooks. Clicking the QB icon will trigger the first sync. |
| Successfully synced | Luminous has stored a QuickBooks document ID for this PO. Clicking the QB icon opens the PO directly in QuickBooks. |
| Failed (error message) | A previous sync attempt returned an error. Clicking the QB icon will retry. |
Once a PO reaches Successfully synced, Luminous will update that same QuickBooks record on every subsequent sync — it will not create a new one.
When would you need to remove the link?
Common reasons customers ask to unlink a PO:
- The corresponding QuickBooks PO was manually deleted in QuickBooks, and you want Luminous to push a fresh copy.
- The PO was synced to the wrong QuickBooks company or vendor and you want to start over.
- You want to disable sync for one specific PO without turning off PO sync globally.
What to do
Contact Luminous Support and provide:
- The Purchase Order number (or Luminous PO ID) you need unlinked.
- A brief description of why the link should be removed (e.g., "the QuickBooks record was deleted").
Support will clear the stored QuickBooks document ID from that purchase order. Once cleared, the PO's sync status will return to Awaiting sync, and you can trigger a fresh push by clicking the QB icon on the PO list row.
Note: Unlinking in Luminous does not delete or modify anything in QuickBooks. If the QuickBooks record still exists and you want it removed, delete it from QuickBooks separately before asking Support to clear the Luminous link.