When to use this

Your Trackstar-connected warehouse has shipped an order, but the fulfillment order in Luminous stays at Awaiting Shipment with no tracking. This can happen because the warehouse reports an intermediate status (ShipBob's LabeledCreated, for example) before Trackstar reports the shipment as shipped.

Steps

  1. Open the Trackstar integration account in Integrations and edit it.
  2. Find Also count these WMS statuses as shipped (a tracking number is still required).
  3. Type each status exactly as the WMS reports it, for example LabeledCreated for ShipBob. Matching ignores upper and lower case, and you can enter several statuses.
  4. Save.

How it behaves

  • A shipment is booked when the package has a tracking number and its status is one of the statuses you listed.
  • A shipment with no tracking number is not booked, even if its status is on your list.
  • If you leave the field empty, Luminous books shipments only once Trackstar reports them shipped. This is the default.

Tips

  • Set this per integration account. Different ShipBob accounts can use different values.
  • Check the status spelling against what the WMS reports.