Luminous sends built-in purchase order emails (new PO, production completed, received) to staff who have the built-in PO email setting turned on. These are separate from any email automations or email templates you've created. Your automations and templates don't control them.
See who receives them
- Go to Staff.
- Check the PO emails column. Yes means the person receives the built-in PO emails. No means they don't. The column is blank if the setting isn't available for that person.
Turn them off (or on) for one person
- In Staff, click Edit on the person.
- Untick Receive built-in PO emails (new PO, production completed, received). Tick it to turn them on.
- Save.
This doesn't change the person's role or admin access. The same edit screen has a separate Receive recurring PO emails checkbox, which controls a different email.
Where you'll see reminders
The Purchase Order settings page, the document email templates page and the automation rules page each show a note that points to Staff for managing these emails.
Troubleshooting
- A PO still sends a second email you don't recognize: check the PO emails column in Staff for anyone set to Yes, and confirm the email isn't coming from one of your own automation rules.
- You don't see the checkbox: it only shows to Admin-level users and above. It's also hidden for a person whose profile doesn't have the setting.