Transfer orders need a shipping method. Channels connected to an order-management integration (such as ShipHero or TrackStar) show the methods synced from that integration. For channels with no integration, you can define your own list so users pick from a dropdown instead of typing free text.

Set up the list

  1. Go to Settings → Transfer Orders. This page is only visible if the transfer revamp feature is enabled for your account. If you don't see it, contact support.
  2. Under Manual Shipping Methods, enter a Name. You can add a Code, but it's optional.
  3. Click the + button, or press Enter, to add the method.
  4. Repeat for each method you need. Use the trash icon to remove one.
  5. Click Save Settings.

Use it

  • When you create a transfer order and choose a channel with no integration, the Shipping Method field shows your list as a dropdown.
  • Channels with an integration keep showing the methods synced from it.
  • The list applies to all non-integrated channels in your account. It is not set per channel.
  • If you open an existing transfer order and its saved method isn't in the current list, the saved value is kept.
  • If you change the channel on a transfer order, the shipping method is cleared so you can pick one that fits the new channel.