Page-context awareness in the AI assistant
Whenever you open the AI chat — whether through the Help & Support widget or through the dedicated AI chat window — Luminous automatically sends the assistant a snapshot of your current page. This happens silently in the background.
What the assistant receives
- Current page / route — e.g. "Fulfillment Orders", "Purchase Order #1234"
- Record identity — if you are on a detail page for an order, product, bill, shipment, etc., the assistant receives the record type and ID
- Page heading and visible content — the on-screen text of the active view (passwords and hidden fields are always excluded)
This means you can ask questions like:
- "Why is this fulfillment order flagged?"
- "How do I receive against this PO?"
- "What does this bill status mean?"
...and the assistant already has the relevant context without you needing to copy-paste details.
Page context updates automatically
If you navigate to a different page while the chat window is open, the assistant receives updated context the next time it needs it. Context is refreshed each time the window is shown or you navigate to a new route.
Privacy note
Content from password fields and elements specifically marked as excluded by Luminous are never sent to the assistant.
AI chat window modes (standalone window)
When the AI assistant is accessed via the Ask AI button in the search bar at the top of the screen (rather than through the Help widget), it opens as the Agent Chat window in a resizable, repositionable window with three layout modes:
| Mode | How to use it |
|---|---|
| Floating | Click the dock/float icon in the window title bar to undock it, then drag the window by its title bar to reposition it anywhere on screen. |
| Docked to the right | The default. The panel pins to the right edge of the content area. Drag the left edge of the docked panel to resize it. |
| Maximized | Click the maximize icon to expand the chat to fill the entire content area. Click again to restore. |
The window can also be minimized to a small pill at the bottom of the screen — click it to restore the full window. Your chosen layout is remembered for the rest of your browser session.
Opening the AI assistant from global search
You can seed the AI with a question directly from the global search bar (⌘K / Ctrl+K):
- Open global search and type your question.
- Select the Ask AI result (if shown).
- The AI chat window opens with your question already submitted.
Escalating to a human support agent
At any point in an AI conversation you can ask to speak with a person. The assistant will attempt to open the Luminous human-support chat. If the support widget is unavailable, a support ticket is automatically created in the background so your request is never lost.