Overview

The Action Center is a single dashboard that surfaces everything in Luminous currently waiting on a person. Instead of checking Purgatory, the fulfillment orders list, the stock discrepancies report, and approval emails separately, you see live counts for each category in one place.

The page is divided into two zones:

  • Assigned to you — queues that are personal to the signed-in user (approvals)
  • Your team — tenant-wide queues visible to anyone with the relevant permission

A running badge count at the top of the page shows how many personal items (your approvals plus anything colleagues have escalated to you) are waiting.

The five queues

Approvals awaiting you (personal)

Shows every approval record — sales orders, purchase orders, bills — where you are the named approver and the approval is still pending. You can Approve or Reject directly from the Action Center without navigating to the record. Counts are personal to you and do not appear in teammates' totals.

Sales orders awaiting posting (team)

Orders that have been received from a sales channel but have not yet been posted to inventory, so nothing can be picked against them. The Action Center reports the count and links to the Purgatory page, which is the right place to review and post these orders.

Fulfillment orders not pushed (team)

Fulfillment orders that were created but never successfully sent to a warehouse. Nothing will ship until they are pushed. The Action Center links to the Fulfillment Orders list. You can push each order directly from its row with Push to channel, or work from that list. Note: an order with an old error message that was later re-pushed successfully will not appear here; the count is based on whether a push has ever completed, not on the presence of an error message.

Inventory discrepancies (team, count only)

SKUs where counted on-hand stock does not match what the cost layers expect. Clicking the card opens the Stock Discrepancies report, which provides the full breakdown. Because computing the detailed list is resource-intensive, the count refreshes every 15 minutes and the drill-in is on the report page rather than inline.

Phantom on-hand (team)

Stock that is recorded at the warehouse level but has no bin location. The Action Center lists up to 500 SKUs and links to the Inventory page. Marked Report only — correcting phantom stock is a reviewed operation performed from that page, not a button.

Reading the count

  • Counts refresh automatically. Approvals and order queues update within about a minute of a change; the two inventory queues refresh every 15 minutes.
  • When a count reaches 9,999+, the population is at or above that threshold. The exact number is not shown to keep page loads fast.
  • If a queue shows "Couldn't check", the data source did not respond. Click Retry to try again — a failed check never shows as zero.

Permissions

Queues you do not have permission to view are omitted entirely from your dashboard. The approvals queue is always visible to any authenticated user (it is already scoped to your own approvals). The sales-order and fulfillment-order queues require Sales Orders read access; the inventory queues require Stocks read access.

Enabling the Action Center

The Action Center is enabled per tenant. Contact your Luminous account team to have it turned on for your organization.