Why the address didn't change

If you edited an order's shipping address in Luminous, Luminous treats it as a manual override. Get Order Updates then keeps your address on purpose and ignores the shipping address coming from Shopify. Everything else on the order still updates. A Shopify address change therefore won't show up on an order that was edited by hand.

How to pull the address from Shopify

  1. In Operations → Sales Orders, click the ⋮ menu on the order’s row (or tick the order and open Bulk Actions).
  2. Open Actions.
  3. Choose Reset Shipping Address from Source. This option only appears on orders whose address was edited manually.
  4. Confirm the prompt. Luminous clears the manual override and pulls the latest address from the order's source (Shopify, another channel, or an OMS).
  5. Check that the Ship To address now matches Shopify.

After the reset, the address follows the source again on future updates. The reset is recorded in the order's activity log.

Notes

  • If the option isn't in the Actions menu, the address was never manually edited. Run Actions > Get Order Updates instead.
  • If you want to keep your manual address, don't reset it. Updates will keep preserving it.