Symptom

You clicked Export to CSV or Export to PDF on the Sales Report page (Insights→ Sales Report), saw a loading message, and received a success notification — but the export file never arrived in your inbox.

Why it happens

When you click Export, Luminous generates the file as a background task and emails it to the address associated with your currently logged-in Luminous account. Delivery is not instant; it depends on background-job queue time and normal email delivery. The most common reasons the email is not found are:

  • The file was sent to a different email address than the one you checked.
  • The email was filtered into a spam or junk folder.
  • The export request returned an error (the success notification was never shown).

How to resolve

  1. Confirm the export was accepted successfully. When you click Export, Luminous shows a loading dialog. If the request succeeds, a green toast notification reads "Export file successfully sent to your email." If you saw a red error alert instead, the file was never sent — try again, and if the error persists, contact support.
  2. Check which email address your account uses. The export is sent exclusively to the email address on your Luminous user account — whichever address you used to log in. Verify this by checking your account profile. Make sure you are looking in the inbox for that address.
  3. Search your spam or junk folder. Look for an email with the subject line Sales Report Export File from a Luminous sending address. Many email providers move automated messages there automatically.
  4. Allow a few minutes for delivery. The file is generated by a background job and then sent through the mail queue. Give it 5–10 minutes before assuming it is lost, especially for larger date ranges.
  5. Verify your date range returns data. Go back to Insights → Sales Report, confirm that your date-range filter shows orders in the results table, and then export again. An export based on a filter with no matching orders may produce an empty or unexpectedly small file.
  6. Retry the export. After confirming the above, click Export to CSV or Export to PDF again and watch for the green success notification.

When to contact support

Contact Luminous support if:

  • The export consistently shows a red error alert instead of the success notification.
  • You have waited more than 15 minutes, checked the correct inbox and spam folder, and still have no email.
  • The email address on your account is incorrect and you need it changed.