Need help with something in Luminous? We're here for ya! Whether you’ve encountered a bug, have a question, or just need a hand, you’ve got a few quick ways to reach us:

🧠 Option 1: Use the Help & Support Chat

The fastest way to get support is directly inside Luminous:

  1. Log into Luminous.
  2. Click on the “Help & Support” button (the question-mark icon in the top-right corner of your screen — see screenshot below).
  3. From there, you can:
    • Ask our helpful Luminous AI assistant, to troubleshoot common issues or point you to a solution.
    • Type “Talk to a person” at any time to reach a live support team member.
  4. View and Track Tickets in the Ticket Portal
    1. The Ticket Portal allows users to view all submitted tickets and track their current status in one place.
      1. Click View all my tickets.
      2. A new window will open.
      3. The portal will display a list of all submitted tickets.

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  1. Each ticket will show its current status:
    • On Luminous – The support team is actively working on the ticket.
    • On You – A response or action is required from you(user).
    • Closed – The ticket has been resolved.

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Note: If you have not login on this Portal, there will be a request validation where a code will be sent to your registered email account(will only take 1-2 mins).

📧 Option 2: Email Us

You can email our team directly at help@joinluminous.com

We recommend including the following to help us investigate faster:

  • A short description of the issue or question
  • Steps to reproduce (if it’s a bug)
  • Expected vs. actual results
  • Screenshots or screen recordings, if possible

💡 Tips for Faster Help

If you’re reporting a bug or issue, the more detail you can provide, the better. Here’s what helps us most:

  • What were you trying to do?
  • What actually happened?
  • When did it happen?
  • Can you show us with a screenshot or screen recording?

We’re here to help you get the most out of Luminous — don’t hesitate to reach out!