Overview

Fulfillment Orders (FOs) are now the primary place customers manage order operations, but the FO grid and individual FO view hadn't kept pace with that shift. This update adds the columns, filters, and actions needed to work efficiently from either screen — so you no longer have to jump back to the Sales Order just to check an address or push an order to a fulfillment channel.

How It Works

Filtering and reviewing FOs on the grid

  1. Navigate to Operations > Fulfillment Orders.
  2. Use the new filters to narrow the grid by Channel, Item SKU, Item Name, Shipping Address, or Billing Address.
  3. Open the Columns panel on the right edge of the grid to add any of these as columns if you'd rather scan them in the grid than filter by them.

Correcting an address or pushing to a fulfillment channel from an individual FO

1. From the Fulfillment Orders grid, click into an individual FO.

2. To correct a shipping or billing address, open Actions > Edit Fulfillment Order — note that address fields are not currently editable there; if you need to correct a shipping or billing address on an FO, contact Luminous Support.

3. To push the FO to its connected fulfillment channel, open Actions > Push to Fulfillment Channel. This is the same action available from the FO grid, now also available here.

Viewing cascaded sales order fields

1. Open an individual FO.

2. The Shipping Address and Billing Address fields from the originating Sales Order display directly on the FO's Ship To / Bill To tabs, so you can confirm what cascaded down without leaving the page.

Key Features

  • New grid filters/columns: Channel, Item SKU, Item Name, Shipping Address, Billing Address available as both filters and columns on the FO grid.
  • Address correction: Not currently available on the FO grid or the individual FO view; contact Luminous Support to correct an address on an existing FO.
  • Push to Fulfillment Channel (individual FO view): Same push action already available on the FO grid, now also on the individual FO.
  • Cascaded SO fields on the FO: Shipping and billing address from the Sales Order now surface on the individual FO view for quick reference.

Tips

  • Use the Shipping Address or Billing Address filters on the grid to quickly find FOs with a specific or incorrect address before they go out the door.
  • If an FO's address doesn't match what's expected, contact Luminous Support to correct it on the FO.
  • The Push to Fulfillment Channel action on the individual FO view is the same action available on the grid it's not the same as Push Fulfillment at the Sales Order level (see "How to Push Sales Orders to a 3PL, WMS, or OMS in Luminous"). Use the FO-level action when you need to push a specific fulfillment order rather than the whole sales order.

FAQs / Troubleshooting

I corrected the address on the FO, but the Sales Order still shows the old address is that expected?
Yes. Correcting the address on the FO updates that fulfillment order only; it does not write back to the originating Sales Order.

Why don't I see a "Correct Address" action on the FO grid or an individual FO?

This action isn't currently available in the product and to correct an address on an existing Fulfillment Order, contact Luminous Support.

The Shipping/Billing Address fields on the FO look different from the Sales Order why?
These fields reflect what cascaded to the FO at the time it was created or last corrected. If the Sales Order address changed afterward, contact Luminous Support to update the FO.

Additional Help

If you run into an issue not covered here, contact Luminous Support with the affected Fulfillment Order number and a screenshot of what you're seeing.