Overview
Luminous now supports built-in Multi-Factor Authentication (MFA) to secure your account at login. After entering your password, you'll receive a 6-digit verification code by email that must be entered to complete sign-in.
How It Works (Step-by-Step)
- Navigate to your Luminous login page and enter your email address and password as usual.
- After submitting your credentials, you will be taken to a "Verify your email" screen.
- Check your inbox for an email from LUMINOUS <noreply@luminousolutions.com> with the subject line "Your Luminous sign-in code."
- Open the email and locate your 6-digit verification code (e.g., 271575).
- Enter the code into the verification field on the Luminous login screen.
- Click Verify Code to complete sign-in and access your account.
Note: The verification code expires in 10 minutes. If the code expires before you use it, click Resend code on the verification screen to receive a new one.
Key Features / Options
| Option | Description |
|---|---|
| Verify Code | Submits your 6-digit code and completes the login process. |
| Resend code | Sends a new verification code to your email if the original expired or was not received. |
| Back to login | Returns you to the email/password screen if you need to sign in with different credentials. |
| Code expiry | Each code is valid for 10 minutes from the time it was sent. |
Tips and Best Practices
- Check your spam or junk folder if the verification email doesn't appear in your inbox within a minute or two. The sender address is
noreply@luminousolutions.com. - Don't close the verification screen while waiting for the email — navigating away may invalidate the session and require you to start the login process again.
- Use Resend code sparingly. Each resend generates a new code and invalidates the previous one. If you requested multiple codes, only the most recently sent code will work.
- Shared inboxes: If your team uses a shared login email, ensure the person signing in has access to that inbox to retrieve the code in time.
FAQs and Troubleshooting
Q: I didn't receive the verification email. What should I do?
First, check your spam or junk folder. If it's not there, click Resend code on the verification screen. If you still don't receive it after a minute, confirm that your email address on file in Luminous is correct by contacting your account administrator.
Q: My code expired before I could enter it. What now?
Click Resend code on the verification screen to receive a fresh 6-digit code. The new code will be valid for another 10 minutes.
Q: I entered the code but it says it's invalid.
Make sure you're entering the most recently sent code — if you clicked Resend code, only the latest code is valid. Also double-check for any typos; the code is numeric only.
Q: Does MFA apply to all users?
Yes. MFA via email verification is now required for all users signing in to Luminous.
Q: I previously used Auth0 to sign in. Has anything changed? A: You'll now see an email verification step added to every login. No action is required on your end — the new flow applies automatically.
Everything else in the article (step-by-step, code expiry, Resend code, other FAQs) stays as-is.
Q: Can I use an authenticator app instead of email?
At this time, verification codes are delivered by email only. Authenticator app support is not currently available.
Additional Help
If you're unable to log in or are not receiving verification emails after troubleshooting, contact Luminous Support via the Help Center chat or reach out to your account administrator.