Overview
Label Printing lets you generate and pay for shipping labels directly inside Luminous instead of routing through a separate OMS like ShipStation. It covers connecting a carrier account, mapping shipping services, and printing labels in bulk from your Fulfillment Orders — plus a scan-based printing mode for high-volume packing stations.

Coming soon: This feature is rolling out behind a feature flag. If you'd like early access, contact your Luminous account manager to have it enabled.

How It Works (Step-by-Step)

Part 1: Connect a Carrier Account

  1. Go to Manage > Carrier Accounts.
  2. Click Add Carrier Account to choose how you want to ship:

    • a. Connect with EasyPost — walks you through creating a linked EasyPost account and adding payment details. Your card is automatically charged/topped up as labels are purchased.

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      • Connect with Easypost Account and Add Payment Method

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    • b. Add your own carrier account — connect a carrier account you already own directly.

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  3. Complete the connection steps and save.

Part 2: Map Shipping Service

4. Go to Manage > Shipping Service Mappings.

a. Click Add Mapping to map requested shipping service

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5. Map each requested shipping service (e.g., from Shopify) to a specific carrier service.

  • Select Discover to see all shipping rate values Luminous has received for that service historically.
  • Use this to decide which carrier service should represent standard options like "delivery within 3 days."
  • Once finished filling out fields, click Create to complete.

Part 3: Print Labels from Fulfillment Orders

6. Go to Operations > Fulfillment Orders and select the Shipping tab (the page has Dispatch, Shipping and Queue tabs).

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7. Bulk-select the orders you want to ship. Order weights load automatically when available; enter any missing weights in the Weight section of the Print Labels panel.

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8. Choose a rate strategy: Cheapest or Fastest. (or a Specific service) in the Shipping Service section, then click Get rates. Luminous will load the lowest available rate for all selected orders based on your choice.

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9. Adjust the rate on any individual order if needed by clicking the rate link.

10. Click Print N Labels to generate labels for all selected orders. This charges the card on file for your connected carrier account.

Part 4: Scan-to-Print (optional, for packing stations)

11. Navigate to Operations > Scan to Print.
12. Scan (or type) an order number — the shipping label prints the moment you scan.

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Part 5: Monitor Shipments
13. Go to Operations > Shipping Scorecard to view all shipments and fulfillment speed metrics.

Key Features / Options

FeatureDescription
Shipping ScorecardDashboard showing all shipments and shipping speed performance.
Scan to PrintAuto-prints the shipping label the moment an order is scanned.
Carrier Accounts (EasyPost)Native carrier account managed through Luminous's EasyPost account, with auto top-up billing.
Bring your own carrier accountConnect a carrier account you already hold directly instead of using EasyPost.
Shipping Service mappingMaps a requested shipping service to a specific carrier rate/service.
Rate DiscoverShows historical rate values received for a shipping service.
Bulk label printing (Dispatch/Shipping tabs)Select multiple Fulfillment Orders, choose Cheapest/Fastest, and print labels in bulk.
Address verificationVerifies residential vs. commercial address via EasyPost.
Label statusShows the current status of a printed label.

Additional note that may help: We've added a few columns on the Fulfillment Order page, including tracking number, label status (clickable — lets you check the label's status), and address verification via EasyPost. These should help with both filtering and checking status.

Tips and Best Practices

  • Confirm your carrier account (EasyPost or your own) is fully connected and has valid payment details before attempting to bulk-print — a missing payment method will block printing.
  • Set up Shipping Service mappings before going live so incoming orders (e.g., from Shopify) automatically resolve to the correct carrier rate instead of requiring manual selection.
  • Use Discover when mapping a new shipping service to see real historical rate data rather than guessing which carrier service to map it to.
  • If you print in bulk, double-check individual rates before confirming — Luminous auto-selects the cheapest/fastest option across all selected orders, which may not always be what you want for every order.

FAQs and Troubleshooting

Q: Will this replace my ShipStation integration?
No — Label Printing is a native alternative. You can continue using ShipStation, or use Luminous's built-in printing instead. Luminous also provided the ability to print packing slips, which you may use in conjunction with the shipping label printing feature.

Q: Who gets charged when a label prints?
The payment method on file for your connected carrier account (EasyPost or your own) is charged automatically at print time.

Q: What does "Address Verification" check?
It verifies whether an address is residential or commercial via EasyPost, which can affect delivery rates and options.

Q: Can I still change the rate after it loads for bulk-selected orders?
Yes — after Luminous loads the cheapest/fastest rate across your selection, you can adjust the rate for individual orders before printing.

Additional Help

If you run into issues connecting a carrier account, mapping shipping services, or printing labels, contact Luminous Support for assistance.